Benefits:

Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement

We are looking for an experienced and passionate Restaurant Shift Lead to join our team.

As a Restaurant Shift Lead, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant shift lead you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Deliver exceptional guest services
Ensuring guest satisfaction
Respond efficiently to customer questions and complaints
Assist in training and evaluating staff performance
Create and nurture a positive working environment
Assist in Implementing innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

Ideally, 5+ years of experience as a Restaurant lead or similar role
Ideally, 5+ years of experience customer service management
Extensive food and wine knowledge
Computer literacy
Familiarity with restaurant management software
Experience in event planning
Strong leadership, motivational and people skills
Good financial management skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skill s

Complete our short application today!

Waterfront Dining & Old-Fashioned, Quality Seafood

(if you already have a resume on Indeed)

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How many years of management experience do you have?*

What type of service do you feel most comfortable working in?*

Which of the following hurdles during a shift would stress you out the most?*

What is the best way for you to receive corrective feedback?*

Do you have reliable transportation?*

What has been your favorite manager job and why?*

Describe your management style.*

What is your availability? Please be as detailed as possible.*

What characteristics do you look for in an ideal employee and why?*

A customer came into your restaurant this morning and is claiming to be ill from food poisoning from consuming the meal at your restaurant. What do you do? Please explain all steps in resolving the situation.*

Why should I hire you?*

Describe the last time you had a strained relationship with an employee and how you resolved the situation.*

Describe the mentor that is most responsible for shaping you as a manager. Why do you think this person was able to influence you so much?*

I was referred to this position by a current employee

Who referred you?

Shift Lead for Snoopy's (bilingual)

Waterfront Dining & Old-Fashioned, Quality Seafood

Or apply here.

Yes, Text Me!

Let Us Text You!